Privacy Policy
Last Updated: 13 October 2026
This Privacy Policy describes how Five Dock Physiotherapy ("we", "us", "our"), operating at 1124 E 31st St, Chicago, IL, and reachable at info@fivedockphysiotherapy.com, collects, uses, discloses and safeguards personal information obtained through our website fivedockphysiotherapy.com and through direct contact with our service. This policy is intended to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), the Health Insurance Portability and Accountability Act (HIPAA) where applicable, and general consumer protection principles recognised across US jurisdictions.
We encourage you to read this document in full. If you have questions about any section, please contact us before using our services.
We collect personal information in several ways depending on how you interact with us.
Information you provide directly: When you contact us by phone, email or through the contact form on this website, you may provide your name, email address, postal address, and the content of your message. You may also provide health-related information relevant to your physiotherapy needs. We only collect this information when you voluntarily supply it.
Automatically collected information: When you visit our website, certain technical information may be collected automatically by our hosting provider and analytics tools. This may include your IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring URL. This information is collected in aggregate and is not linked to your identity unless you have also submitted a contact form.
Cookie-related information: We use cookies and similar tracking technologies on this website. Please refer to our Cookie Policy for a full description of the cookies we use and your options for managing them.
Health information: If you engage our physiotherapy services, we may collect health-related information including your medical history, current conditions, medications, and details relevant to your physiotherapy program. This information is treated with the highest level of care and is subject to additional protections under applicable health privacy law.
We use the personal information we collect for the following purposes:
To respond to your enquiries and communicate with you about our services. To schedule and manage physiotherapy appointments. To deliver physiotherapy services to you in your home. To maintain records of your care, as required for clinical and legal purposes. To communicate with your GP, specialist or other healthcare providers where you have consented or where it is clinically appropriate. To improve the functionality and content of our website based on aggregated usage data. To comply with legal and regulatory obligations applicable to healthcare providers operating in the United States.
We do not use your personal information for automated decision-making or profiling in a way that produces legal or similarly significant effects. We do not use your information for direct marketing without your explicit consent.
Where applicable under US state privacy laws, including the CCPA and CPRA, we process personal information under the following bases:
Contract performance: We process your information to fulfil our obligations in providing physiotherapy services to you, including scheduling, delivering and documenting sessions.
Legitimate interests: We may process certain information where we have a legitimate business interest, provided that interest is not overridden by your rights. This includes maintaining records for clinical safety and improving our service delivery.
Legal obligation: We process and retain certain information as required by applicable law, including healthcare recordkeeping requirements.
Consent: Where you have provided explicit consent — for example, by submitting our contact form or consenting to non-essential cookies — we process your information on that basis. You may withdraw consent at any time by contacting us at info@fivedockphysiotherapy.com.
We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes.
We may share your information in the following limited circumstances:
Healthcare providers: With your GP, specialist or other treating healthcare professionals where clinically appropriate and where you have consented or where disclosure is required for your care.
Service providers: With third-party vendors who assist us in operating our website or business, such as web hosting providers and email service providers. These parties are contractually obligated to protect your information and may only use it to provide services to us.
Legal requirements: Where we are required to disclose information by law, regulation, court order, or to protect the rights and safety of individuals.
Business transfers: In the event of a merger, acquisition or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections described in this policy.
Depending on your state of residence, you may have specific rights regarding your personal information. California residents have rights under the CCPA and CPRA, including:
The right to know what personal information we collect about you and how it is used. The right to request deletion of your personal information, subject to certain exceptions. The right to correct inaccurate personal information. The right to opt out of the sale or sharing of personal information (we do not sell or share personal information). The right to non-discrimination for exercising your privacy rights.
Residents of other states with enacted privacy legislation (including Virginia, Colorado, Connecticut, Utah and others) may have similar rights under their respective state laws.
To exercise any of these rights, please contact us at info@fivedockphysiotherapy.com or call (833) 386-9231. We will respond to verified requests within the timeframe required by applicable law.
We implement reasonable and appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or destruction. These measures include secure communication channels, access controls, and regular review of our data handling practices.
No method of transmission over the internet or method of electronic storage is completely secure. While we take data security seriously and apply appropriate safeguards, we cannot guarantee absolute security of information transmitted to us electronically.
In the event of a data breach that is likely to result in risk to your rights, we will notify affected individuals in accordance with applicable US state breach notification laws, including those of Illinois and other relevant jurisdictions.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
Clinical records related to physiotherapy services are retained in accordance with applicable healthcare recordkeeping requirements, which may require retention for a minimum period of several years following the last date of service. Contact enquiries that do not result in a service engagement are retained for a shorter period sufficient to address the enquiry and for reasonable administrative purposes.
Website analytics data collected in aggregate form is retained for standard reporting periods and is not linked to individual identities.
When personal information is no longer required, we dispose of it securely in a manner appropriate to the nature of the information.
Our services are directed at adults, specifically seniors aged 65 and over. Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.
If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information from our records. If you believe we may have collected information from a child, please contact us at info@fivedockphysiotherapy.com.
This policy is consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. 6501-6506.
Our website may contain links to third-party websites or embed third-party services such as Google Maps. These third parties have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of any third-party sites or services that you access through links on our website.
The Google Maps embed on our contact page is subject to Google's Privacy Policy available at policies.google.com/privacy. Use of that embedded map may result in data being sent to Google's servers.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational circumstances. When we make material changes, we will update the "Last Updated" date at the top of this document.
We encourage you to review this policy periodically. Continued use of our website or services following the posting of changes constitutes your acknowledgment of those changes.
If you have questions, concerns or requests relating to this Privacy Policy or our handling of your personal information, please contact us using the details below:
Five Dock Physiotherapy
1124 E 31st St, Chicago, IL
Email: info@fivedockphysiotherapy.com
Phone: (833) 386-9231
We will make every reasonable effort to address your concerns promptly and in accordance with applicable law.